SITHGAM022 - Provide responsible gambling services (RCG)
It is a requirement of the Gambling Machines Act 2001 for Hoteliers, Managers and staff that work in areas where gambling is conducted to have completed a NSW Provide Responsible Gambling Services (RCG) competency.
This course is essential for anyone looking to work in the hospitality industry. After successful completion you will be issued an RCG competency card from Liquor & Gaming NSW.
PLEASE NOTE: If you hold a current competency card for RCG you will need to complete the online renewal with Liquor & Gaming NSW prior to your card expiring. If your card has expired by more than 28 days you are required to complete a new course. Contact the team or book online!
Why Choose This Course?
The SITHGAM022 Provide Responsible Gambling Services (RCG) course is essential for anyone working in gaming areas within licensed venues. Gain the knowledge and confidence to promote responsible gambling, meet legal requirements and provide a safe environment for patrons.
What You'll Learn
You'll gain the skills to:
• Understand responsible gambling laws and requirements
• Recognise the signs of problem gambling
• Interact with patrons professionally and respectfully
• Provide information about gambling support services
• Respond appropriately to gambling related situations
• Follow venue policies and compliance procedures
Real World Experience
Build confidence through practical scenarios based on real gaming venue environments. Learn how to respond to common situations while meeting industry and legislative requirements.
Career Outcomes
An RCG certification is required for many roles in hotels, clubs and other licensed venues with gaming facilities. Completing this nationally recognised course can open the door to employment in gaming operations, hospitality and customer service roles.
1 day of face to face delivery
9:00am – 4:00pm
